Playing a warm-up game at the National Gallery of Art

Why play is essential to the design thinking process

Play is essential for innovation, creativity, and collaboration, and the most successful design thinkers are the ones who embrace the notion of play. In this post, I share five reasons play is critical to design thinking.

Five emerging trends in design thinking for 2020

As we enter 2020, here are some emerging themes in the human-centered design landscape. From a "back-to-basics" focus on the fundamental mindsets and skills to a growing awareness of the role of equity in design, here are some trends to watch in the next decade.

How to interview visitors for empathy

This post is adapted from internal trainings I led at SFMOMA and a paper authored for the Museums and the Web conference. The power of doing empathy work with real visitors had a major impact on the internal SFMOMA team. The mere act of moving from abstracted discussions about “the public” to interactions with real, live museum visitors was incredibly powerful.