Museum-iD Magazine cover

The #FutureMuseum Project: Experience-Driven and People-Centered

The #FutureMuseum Project invites professionals from around the world to share their ideas about the future of museums. My view is that the museum of the future will be more visitor- and guest-centered than ever before in the history of museums and cultural institutions.

Ten-minute Tech pitch card

Making the Workplace We Want: 4 Lessons from the Getty

What small strategies can you use to create the workplace you want? This story outlines how staff at the Getty are leveraging human-centered design practices to increase internal digital literacy and build a more joyful and human-centered culture.

Playing a warm-up game at the National Gallery of Art

Why play is essential to the design thinking process

Play is essential for innovation, creativity, and collaboration, and the most successful design thinkers are the ones who embrace the notion of play. In this post, I share five reasons play is critical to design thinking.