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Category: Tips + Strategies

Design thinking on the run: using rapid methods at the Getty Research Institute

This guest post is from Liz McDermott, Managing Editor of Web & Communications at the Getty Research Institute (GRI). This post discusses how, with little time and limited resources, a team at the GRI used rapid methods and tools from the design thinking process to answer the question, "How can we make visitors in our galleries aware that we have a mobile tour available?"

Spreading design thinking throughout an organization: lessons from Atlassian

For this post, I interviewed Karen Cross, the Design Manager at Atlassian, about the internal design thinking program the company has been building up over the past year. Atlassian makes tools for software development, collaboration, and project management, and several museums and nonprofits use their products. Readers may be wondering why I’m featuring an interview with someone from a software company, and the answer is simple: I’ve always looked outside the museum sector for models of new ways of working, thinking, and collaborating. I believe museums can look to the private sector for new models of working, and adapt these processes to make museums smarter, more efficient, and more awesome.

Needfinding in the galleries: overcoming blind spots with direct observation

Museum professionals are faced with design decisions on an almost daily basis, from developing tour guidelines to building digital resources. In the routine of everyday work and with a lack of in-house visitor research staff, it is too easy to base design decisions solely on experience and precedent, and make choices based on assumptions and habit. But by conducting simple needfinding activities, such as direct visitor observations in the galleries, we can override our blind spots and arrive at new insights.

Design thinking at MuseumNext 2014: my five big takeaways

I recently returned from the MuseumNext conference in Newcastle, England, where I gave a talk, "From Insights to Prototypes: How Museums can Use the Design Thinking Process to Engage and Delight Visitors" and co-led a workshop titled "Designing for Happiness: Using Design Thinking to Delight Visitors." In this post, I share the five big takeaways I presented at the conference on how to integrate design thinking mindsets into museum practice.

Prototyping exhibition web pages at the Getty: designing for online and onsite visitor needs

In January 2014, a cross-departmental team of designers, producers, editors, curators, and senior staff at the Getty kicked off an intense two-week effort to redesign and re-engineer the Getty’s exhibition web pages. In this guest post, Ahree Lee, Senior User Experience Designer in the Web Group at the J. Paul Getty Trust, covers the process they followed, some of the key findings, and how the project is moving forward.