Why every organization needs a human-centered design hallway: lessons from the Akron-Summit County Public Library
In an interview with Jennifer Stencel of the Akron-Summit County Public library, I learned how a scrappy, makeshift space is transforming the library from the inside out, making it a more human-centered place for the community.
Cooking with your users: reflections on the Museum Computer Network (MCN) Keynote
The keynote speaker at the 2015 Museum Computer Network, Liz Ogpu, talked about the power of human-centered design and its potential for impact in museums.
Daring greatly through human-centered design: an interview with Hannah Fox of Derby Museums
Earlier this summer, I came across the Derby Museums Human-Centred Design Handbook, developed by the Derby Museums Trust in Derby, England. I spoke with Hannah Fox, Project Director, to learn more about the Museums' use of human-centered design methodologies.
Becoming human through human-centered design: reflections from the National Underground Railroad Freedom Center
In this guest post, Rachel Griner, an independent strategy and innovation expert who served as an Executive On Loan to the National Underground Railroad Freedom Center, explores how human-centered design can be an expression of humanity.
Lean and smart human-centered design: three lessons from the Grand Rapids Art Museum
How is design thinking being implemented in smaller museums? Recently I spoke with Jon Carfagno, the Director of Learning and Audience Engagement at the Grand Rapids Art Museum, or GRAM, about how the museum is taking a human-centered approach to the development of everything from strategic planning to in-gallery experiences.