I launched this blog, Design Thinking for Museums, exactly one year ago at the 2013 Museums and the Web conference in Portland. It was an experiment that UX designer and Stanford d.school fellow Molly Wilson and I built in a day at the San Francisco Museum of Modern Art cafe, armed with coffee and Wordpress. The blog was developed as a resource for the field and accompanied a paper documenting a partnership between SFMOMA and the Stanford d.school. When the site launched, I wasn’t sure how long we would keep it up, if we’d get any readers, and what kind of response we’d receive from the museum community.
I’m happy to report that now, one year later, there are small but significant signs of enthusiasm for and adoption of design thinking in the museum sector. I’ve just returned from the 2014 Museums and the Web conference, where I presented a paper with co-authors from the Getty and the Queensland Museum about how those institutions are using design thinking and prototyping to tackle challenges ranging from designing new digital publications to re-envisioning organizational structures.