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Category: Organizational Change

Ten-minute Tech pitch card

Making the Workplace We Want: 4 Lessons from the Getty

What small strategies can you use to create the workplace you want? This story outlines how staff at the Getty are leveraging human-centered design practices to increase internal digital literacy and build a more joyful and human-centered culture.

Spreading design thinking throughout an organization: lessons from Atlassian

For this post, I interviewed Karen Cross, the Design Manager at Atlassian, about the internal design thinking program the company has been building up over the past year. Atlassian makes tools for software development, collaboration, and project management, and several museums and nonprofits use their products. Readers may be wondering why I’m featuring an interview with someone from a software company, and the answer is simple: I’ve always looked outside the museum sector for models of new ways of working, thinking, and collaborating. I believe museums can look to the private sector for new models of working, and adapt these processes to make museums smarter, more efficient, and more awesome.

Image courtesy Michael Edson, Smithsonian Institution

Design Thinking for Museums: one year and counting

I launched this blog, Design Thinking for Museums, exactly one year ago at the 2013 Museums and the Web conference in Portland. It was an experiment that UX designer and Stanford d.school fellow Molly Wilson and I built in a day at the San Francisco Museum of Modern Art cafe, armed with coffee and Wordpress. The blog was developed as a resource for the field and accompanied a paper documenting a partnership between SFMOMA and the Stanford d.school. When the site launched, I wasn't sure how long we would keep it up, if we'd get any readers, and what kind of response we'd receive from the museum community. I'm happy to report that now, one year later, there are small but significant signs of enthusiasm for and adoption of design thinking in the museum sector. I've just returned from the 2014 Museums and the Web conference, where I presented a paper with co-authors from the Getty and the Queensland Museum about how those institutions are using design thinking and prototyping to tackle challenges ranging from designing new digital publications to re-envisioning organizational structures.

Selling the benefits of design thinking to your organization

This guest post is from Jack Ludden, Head of the Web Group and New Media Development at the J. Paul Getty Trust. Jack and his team help the entire Getty organization better manage, transform and present content on a multitude of digital distribution channels.

Hacking old habits to effect organizational change

Some of the key mindsets of design thinking rely on un-learning old ways of working. To successfully integrate design thinking into your museum—whether it's for a small, one-off project or an institution-wide initiative—you must hack your old habits.

Why design thinking for museums?

When I signed up for an Executive Education course offered through Stanford’s Hasso Plattner Institute of Design, or the "d.school," I didn't really know much about design thinking--or how it was relevant to museums. In fact, I didn't know what I was getting into.