Museum professionals are the “designers” of the visitor experience, and the key to developing an engaging and human-centered experience is understanding the people for whom you are designing. These quick wins, adapted from the School Retool fellowship, are things you can do next week to build deeper empathy for visitors.
What small strategies can you use to create the workplace you want? This story outlines how staff at the Getty are leveraging human-centered design practices to increase internal digital literacy and build a more joyful and human-centered culture.
This is the second in a two-part series about running design sprints in museums. This post examines how the British Museum is experimenting with design sprints in the Product Development Group.
“How do I get our director/my boss/the curators/my colleagues on board with the design thinking process?” This question touches on one of the most demanding aspects of human-centered design in museums: promoting change. In this post, I share five steps for managing up design thinking in museums.
How might we embed design thinking into a museum? 5 steps from the Denver Museum of Nature & Science
How might we embed design thinking into a museum? This is the question I've been exploring with the Denver Museum of Nature & Science over the past six months.
How is design thinking being implemented in smaller museums? Recently I spoke with Jon Carfagno, the Director of Learning and Audience Engagement at the Grand Rapids Art Museum, or GRAM, about how the museum is taking a human-centered approach to the development of everything from strategic planning to in-gallery experiences.
For this post, I interviewed Karen Cross, the Design Manager at Atlassian, about the internal design thinking program the company has been building up over the past year. Atlassian makes tools for software development, collaboration, and project management, and several museums and nonprofits use their products. Readers may be wondering why I’m featuring an interview with someone from a software company, and the answer is simple: I’ve always looked outside the museum sector for models of new ways of working, thinking, and collaborating. I believe museums can look to the private sector for new models of working, and adapt these processes to make museums smarter, more efficient, and more awesome.
I launched this blog, Design Thinking for Museums, exactly one year ago at the 2013 Museums and the Web conference in Portland. It was an experiment that UX designer and Stanford d.school fellow Molly Wilson and I built in a day at the San Francisco Museum of Modern Art cafe, armed with coffee and Wordpress. The blog was developed as a resource for the field and accompanied a paper documenting a partnership between SFMOMA and the Stanford d.school. When the site launched, I wasn't sure how long we would keep it up, if we'd get any readers, and what kind of response we'd receive from the museum community. I'm happy to report that now, one year later, there are small but significant signs of enthusiasm for and adoption of design thinking in the museum sector. I've just returned from the 2014 Museums and the Web conference, where I presented a paper with co-authors from the Getty and the Queensland Museum about how those institutions are using design thinking and prototyping to tackle challenges ranging from designing new digital publications to re-envisioning organizational structures.
This guest post is from Jack Ludden, Head of the Web Group and New Media Development at the J. Paul Getty Trust. Jack and his team help the entire Getty organization better manage, transform and present content on a multitude of digital distribution channels.
Some of the key mindsets of design thinking rely on un-learning old ways of working. To successfully integrate design thinking into your museum—whether it's for a small, one-off project or an institution-wide initiative—you must hack your old habits.
As I work with museums on how to integrate design thinking into their ongoing processes, I find myself spending a lot of time talking with my peers about the resistance—and […]
When I signed up for an Executive Education course offered through Stanford’s Hasso Plattner Institute of Design, or the "d.school," I didn't really know much about design thinking--or how it was relevant to museums. In fact, I didn't know what I was getting into.