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Category: Process

Museum-iD Magazine cover

The #FutureMuseum Project: Experience-Driven and People-Centered

The #FutureMuseum Project invites professionals from around the world to share their ideas about the future of museums. My view is that the museum of the future will be more visitor- and guest-centered than ever before in the history of museums and cultural institutions.

Spreading design thinking throughout an organization: lessons from Atlassian

For this post, I interviewed Karen Cross, the Design Manager at Atlassian, about the internal design thinking program the company has been building up over the past year. Atlassian makes tools for software development, collaboration, and project management, and several museums and nonprofits use their products. Readers may be wondering why I’m featuring an interview with someone from a software company, and the answer is simple: I’ve always looked outside the museum sector for models of new ways of working, thinking, and collaborating. I believe museums can look to the private sector for new models of working, and adapt these processes to make museums smarter, more efficient, and more awesome.