A design thinker in residence: an interview with Henry Trejo of Crystal Bridges Museum of American Art
Henry Trejo is the design thinker in residence at the Crystal Bridges Museum of American Art in Fayetteville, Arkansas. In his role, Henry advocates for visitors and works to make the museum welcoming and inclusive.
Why every organization needs a human-centered design hallway: lessons from the Akron-Summit County Public Library
In an interview with Jennifer Stencel of the Akron-Summit County Public library, I learned how a scrappy, makeshift space is transforming the library from the inside out, making it a more human-centered place for the community.
Design sprints for visitor experience advocacy: 5 lessons from the British Museum
This is the second in a two-part series about running design sprints in museums. This post examines how the British Museum is experimenting with design sprints in the Product Development Group.
Design sprints for content development: How Phoenix Art Museum ran a design sprint
For a series of printed visitor guides, The Phoenix Art Museum adopted an innovative approach to content development: a design sprint. For this post, I interviewed Christian Adame, Assistant Education Director, about the sprint and what they learned.
Co-creating a new museum with the community: an interview with Laura Musgrave of Coventry Transport Museum
The Coventry Transport Museum in England recently underwent a massive redevelopment effort, involving the community in an effort to better tell the stories of the people of Coventry. I spoke with Laura Musgrave from the Museum to learn more about their human-centered design process.
Design thinking on the run: using rapid methods at the Getty Research Institute
This guest post is from Liz McDermott, Managing Editor of Web & Communications at the Getty Research Institute (GRI). This post discusses how, with little time and limited resources, a team at the GRI used rapid methods and tools from the design thinking process to answer the question, "How can we make visitors in our galleries aware that we have a mobile tour available?"
Using design thinking to connect the physical and digital at the Rijksmuseum: an interview with Shailoh Philips
Last week I had the honor of interviewing Shailoh Philips, who worked for the last two years setting up the Media Lab at the Rijksmuseum in Amsterdam, about a project titled Augmenting Masterpieces. The project explores connections between the physical and digital within the gallery space, and aims to build a theoretical framework for digital interfaces in a museum context from a human-centered design approach.
Prototyping exhibition web pages at the Getty: designing for online and onsite visitor needs
In January 2014, a cross-departmental team of designers, producers, editors, curators, and senior staff at the Getty kicked off an intense two-week effort to redesign and re-engineer the Getty’s exhibition web pages. In this guest post, Ahree Lee, Senior User Experience Designer in the Web Group at the J. Paul Getty Trust, covers the process they followed, some of the key findings, and how the project is moving forward.